Shipping & Returns

48-Hour Defective Product Guarantee

Customers must report any product defects within 48 hours of confirmed delivery. Claims submitted after this timeframe may not be eligible for a refund or replacement.

• Broken or cracked vials upon arrival.
• Leaking vials due to a manufacturing defect.
• Improperly sealed vials compromising product integrity.
• Other verified manufacturing defects affecting integrity.
• Photo or video evidence is required.
• Does not cover misuse, accidental damage, handling after delivery, or dissatisfaction with packaging or appearance.

Return Shipping Policy

• Customers are responsible for return shipping costs unless a verified manufacturing defect is approved within 48 hours.
• Approved claims may receive a prepaid return label or alternate return instructions.
• Returns should be securely packaged.
• Trackable shipping is recommended.
• Unauthorized returns may be refused.

Shipping Issues & Carrier Delays

• Carrier transit times are outside our control.
• Replacement shipments may be considered 7 business days after the carrier's estimated delivery date following investigation.
• Carrier confirmation is required before reshipment.
• We will assist with delivery investigations whenever applicable.

Shipping Delays

• Standard shipping is a flat-rate 2-day shipping service.
• Transit times are estimates only and not guaranteed.
• Weather, operational delays, holidays and high shipping volume may affect delivery.
• Shipping charges are non-refundable when orders are shipped on time.

Delivery Confirmation & Lost or Stolen Packages

• Responsibility transfers once the carrier marks the package as Delivered.
• Verify your shipping address, check around your property, and contact the carrier for details.
• We can help initiate carrier claims where appropriate.
• NURA Peptide is not responsible for lost or stolen packages after confirmed delivery.

Chargeback Policy

• Please contact customer support before initiating a chargeback.
• We may provide order confirmation, payment authorization, shipment tracking, proof of delivery, communications and related records during dispute resolution.
• Fraudulent or abusive chargebacks may result in denied future purchases or cancelled orders.
• Shipments still in transit may need to be refused or returned before resolution.

Shipping Policy

• We currently ship to U.S. addresses only.
• Orders placed before 3:00 PM EST (Monday–Friday) typically ship the same business day.
• Orders after the cutoff, weekends or holidays ship the next business day.
• P.O. Boxes and Puerto Rico ship via USPS.

USPS Shipments

• Typical delivery is 3–5 business days.
• Tracking may take up to 72 hours to update after USPS acceptance.
• Delivery estimates may be affected by weather, holidays, or carrier operations.

Refund Processing

• Approved refunds are returned to the original payment method.
• Refunds are processed after inspection and approval.
• Please allow 7–10 business days for funds to appear.
• Original shipping charges are non-refundable unless required by law or approved due to a fulfillment error or verified manufacturing defect.